Kind reminder: Any addresses on the parcel are not approved as the return address. Returned package without an authorized return address from customer service representatives will not be refunded or exchanged. Once the package has been received by our team we will issue a 110% store credit voucher.
Returns & Exchanges Policy
1) Purchases can be returned or exchanged within 30 days from the received date.
2) Items must be unused, undamaged and in original packaging,ensure that all articles in the package are intact! If not, the buyer is responsible for all incurred fees and no refund will be issued.
3) Buyer is responsible for return shipping cost.
4) Items that do not meet these criteria will not be considered for return.
Purchase Not Eligible for Return
1) Final sale item(s) is not eligible for return or exchange.
2) Intimate Clothing is not eligible for return or exchange.
3) You must email us a picture showing the problem/defect after submitting the return/exchange request online.
Your order will be fully refunded if it’s cancelled within 24 hours of purchase. Please submit a help ticket from Contact Us if you decide to cancel the order. For orders cancelled after 24 hours of purchase but before shipment, a 15% cancellation fee is applied. We will NOT accept order cancellation request if the order shave already been shipped.
If you have further questions / issues, please don’t hesitate to contact us at email@example.com or chat with us online.